Privacy Policy

Qwikly is a product of Clarke Agency, a business in Cape Town, South Africa. For information about business owners who sign up to Qwikly, Clarke Agency is the responsible party under POPIA.

For information about end visitors who chat with a Qwikly digital assistant on a client website, the client business is the responsible party. Clarke Agency acts as an operator on the client’s behalf.

Our Information Officer can be reached at hello@qwikly.co.za. Address all data and privacy enquiries to that mailbox.

We try to collect as little as we need to run the service well. The data falls into three groups.

We use this information to:

• ·Run the digital assistant and answer your visitors on your behalf
• ·Capture leads, qualify them, and book them in
• ·Send booking confirmations and follow-up messages
• ·Bill you for your subscription and issue invoices
• ·Improve the service in aggregate, never for advertising
• ·Meet our legal duties under POPIA, ECTA, and South African tax law

We do not sell personal information. We do not use it for advertising. The only reason we hold it is to run Qwikly.

The Clarke Agency team can access account and visitor data on a need-to-know basis to run, support, and bill the service. Beyond that, only the third-party operators below ever see it. Each one is bound by a written agreement with us.

We hold personal information only for as long as we have a real reason to:

• ·Business account information, kept for as long as your account is active, then for 90 days after closure, then deleted
• ·Visitor conversations and messages, kept for 24 months from the last message, then deleted automatically
• ·Documents shared in chat, kept for 12 months, then deleted automatically
• ·Tax and billing records, kept for 5 years as required by South African tax law
• ·Diagnostic logs, kept for 90 days

You can ask us to delete your information at any time using the form linked below. We honour deletion requests within 30 days, except where we are legally required to keep records (for example, tax invoices).

POPIA gives you specific rights over personal information that relates to you. You can use any of them, free of charge, by emailing hello@qwikly.co.za or, for deletion, the form linked below.

We will respond within 30 days. If we cannot help, we will explain why.

Qwikly account and visitor data is stored on Supabase’s eu-west-1 (Ireland) region. Some operators we work with, such as Anthropic and Resend, are based in the United States, so processing them happens there. Each transfer is covered by Standard Contractual Clauses or equivalent safeguards required under POPIA section 72.

Qwikly uses two kinds of cookies. We do not use any third-party advertising cookies.

• ·Session and authentication cookies, so you stay logged in to the dashboard
• ·A consent cookie, so we remember your choice from the cookie banner and don’t pester you

You can clear or block these in your browser settings. If you block the auth cookies you will not be able to log in.

Data in transit is encrypted with TLS. Data at rest is encrypted by Supabase. Access to the production database is limited to the Clarke Agency team and protected by SSO and 2FA. We do not store payment card data ourselves; that is handled by Paystack.

If you believe your account or data has been compromised, email hello@qwikly.co.za immediately. If a breach is likely to harm you, we will notify you and the Information Regulator within 72 hours of becoming aware of it, as POPIA requires.

Qwikly is not for people under 18. We do not knowingly collect personal information from minors. If you think a minor has shared information with us, email us and we will delete it.

If we make material changes, we will email account holders before the change takes effect. The “Last updated” date at the top of this page always reflects the latest version.

You can also lodge a complaint directly with the Information Regulator of South Africa at inforegulator.org.za.

See also our Terms of Service.